“Customer service should be less about offense – bending over backwards to please customers – and more about defense, in the sense of preventing frustration and delay. Without customers, there is no company.” 10. It is the personality of the company and the reason customers come back. “Excellent customer service is the number one job in any company. “The little things matter as much, if not more, than the bigger things.” 9. “Open, honest communication is the best foundation for any relationship, but remember that at the end of the day it’s not what you say or what you do, but how you make people feel that matters the most.” 8. Focus on the customer, making sure that we are delivering everything that they need and adding a bit extra.” 7. “Delivering excellent customer experience doesn’t require constant hype or marketing initiatives. If you think about that, you’ll do things differently.” 6. “It takes 20 years to build a reputation and five minutes to ruin it. You must take a longitudinal view of the total experience to spot inconsistency.” 5. “Remember that from the customer perspective, experiences are seamless and there is an expectation of consistency across channels – but different internal owners of parts of that experience can cause inconsistency. “A lot of people have fancy things to say about customers service, but it’s just a day-in, day-out, ongoing, never-ending, persevering, compassionate kind of activity.” 4. To make it work, you have to live it every day. Those experiences that reinforce our self-image and resonate with our personal values leave us feeling good about our decisions, while those brands that clearly stand for something engender much stronger loyalty.” 2. Our beliefs and values play a decisive role in our behavior as customers.
“Great customer experiences strongly reflect the customer’s identity. The conversation around customer experience is getting pretty well-known, but we wanted to gather some of the real gems of customer experience quotes and nuggets of wisdom for a little shared inspirational boost. A positive customer experience can create loyalty in customers, increasing retention and boosting positive word-of-mouth marketing, bringing even more quality customers to your door. Simultaneously, good customer service, when it’s really good, can be the most effective sales and marketing tool. We know that good customer service is more important than ever, with businesses who don’t prioritize it not only losing out on customers’ patronage and often gaining a bad reputation. There are many good customer experience quotes around due to it being a key topic of discussion for a while now, and for good reason.
0 kommentar(er)
